Refund policy

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Refund & Return Policy

At LUMA, every piece is made to order specifically for you. Here's exactly how we handle any issue with your order.

Defects, Damage, or Wrong Item If your order arrives damaged, defective, or isn't what you ordered, email us at support@luma-style.com with a photo within 30 days of delivery. We'll send a full replacement or refund — no need to ship anything back, and no cost to you.

Wrong Size or Didn't Work Out Because each item is made to order specifically for you, we're not able to accept physical returns. But if the size or fit isn't right, email us at support@luma-style.com within 30 days of delivery and we'll do our best to make it right. Check the size chart on each product page before ordering, or message us first if you're unsure.

Sale & Promotional Items Items purchased during a sale or promotional event are final sale.

How to Reach Us Contact support@luma-style.com with your order number and we'll respond within 1 business day.

Refund Processing Approved refunds are issued to your original payment method within 5-7 business days.