Refund policy

Refund & Return Policy
At LUMA, we stand behind every piece we make. If something isn’t right, we’ll make it right.
Return Window
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Non-Returnable Items
Items purchased during a sale or promotional event are final sale and not eligible for return or exchange.
Fabric Notice
Our hoodies and apparel are made from 100% performance polyester with all-over sublimation print. This is clearly noted on each product page. We do not accept returns based on fabric preference — please review product details before purchasing.
How to Return
Contact us first at support@luma-style.com with your order number. We’ll send you return instructions within 1 business day. Do not send items back without approval.
Return Shipping
Return shipping is the customer’s responsibility. If you received a damaged or defective item, we cover return shipping in full.
Exchanges
We offer free exchanges on our end. Reach out before sending anything back and we’ll sort it out quickly.
Refund Processing
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
Contact
support@luma-style.com